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The Department of Government Services (DGS) collects your personal information on behalf of the Essential Services Commission and discloses that information to the commission for the purpose of responding to your enquiry. If you choose not to provide all or part of the information required, we may not be able to contact you or action your request.

If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact the Essential Services Commission via email on reception@esc.vic.gov.au.

We use the services of Drupal to administer this form. The information that you provide is stored on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy page.

Other enquiries

To report a problem with your energy provider, use our Electricity and Gas provider complaint form.

For Victorian Energy Upgrades program enquiries, use our contact form or phone: (+61 3) 9032 1310(opens in a new window)

If you've been disconnected or received a disconnection warning notice, contact Energy and Water Ombudsman (Victoria)(opens in a new window).

If you are a non-English speaker

The Telephone Interpreter Service(opens in a new window) (TIS) is a free phone interpreting service.

Call 131 450(opens in a new window) and ask them to phone the Essential Services Commission, 1300 664 969(opens in a new window). You can also pre-book a phone interpreter(opens in a new window) on the TIS website.

You can find us on Facebook(opens in a new window) and LinkedIn(opens in a new window).

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