Electricity and gas

Energy companies must tell you at least once every four months how much you could save by switching to the best energy plan they offer.

Your energy retailer must help you with your electricity and gas bills.

Rules are in place to ensure you are treated fairly once you have signed on with an energy retailer.

Learn about your rights when it comes to estimating energy bills.

We determine prices for standing offers covering electricity retail services in Victoria – Victorian Default Offer prices.

The government has determined prices for a time of use maximum tariff standing offer that provides households with a daytime period of electricity at no charge in Victoria – Victorian Midday Power Saver prices.

Generators, distributors and retailers all play separate parts in the delivery of electricity or gas to a building. Customers are also required to do certain things to ensure the energy supply system works efficiently.

Have you just moved into a new property? Need your electricity connected? Read about your options for arranging your new electricity connection.

Find the latest information about customer payments for energy outages and compensation claims for voltage.

If you live in an apartment complex, retirement home or a caravan park, your electricity may be delivered through an embedded network.

Use this form to ask a question or provide information about a problem with your energy retailer, distributor or embedded network provider.

See which businesses hold an electricity or gas licence in Victoria. Find out who doesn’t need an electricity licence and how to apply for an exemption.

Read the rules Victorian electricity and gas businesses must follow.

Find out how we set the Victorian Default Offer, the electricity price for customers on a standing offer. Also find our other price and tariff decisions.

The Land Access Code of Practice regulates land access by licensed electricity transmission companies.

See how energy retailers are performing, what action we have taken when they break the rules, and recent licence changes.

Read about our reviews of the energy market, including the ones now under way.

Learn what we do, who we regulate, and what powers we have.