Overview
Energy companies must tell you how much you could save by switching to the best energy plan they offer. You’ll see ‘best offer’ information on your electricity and gas bills at least once every four months.
The ‘best energy offer’ is based on how much energy a customer has used over the past year and may be less than the independently set Victorian Default Offer.
Fact sheets to help you compare costs
All energy plans must have energy fact sheets that estimate how much the plan costs for a small, medium and large household.
The fact sheets present information in exactly the same way, so you have access to reliable information, no matter what plan you’re on.
You can get hold of a fact sheet on your energy company’s website, or by asking them to email or mail you one.
Sample energy fact sheet
Our sample fact sheet provides an indication of what you can expect to see on an energy fact sheet, which you can request from your retailer.
Other retailer requirements
Energy companies are also obligated to:
- give you at least five days warning before making changes that will affect your bill (and include the ‘best offer’ message)
- present all prices with GST included to make it easier to compare offers between companies
- provide helpful information about energy plans (on things like terms and conditions) before you sign up for a new plan
- allow you to take a picture of your gas meter and send it back to your company when you get an estimated gas bill, so you can get a more accurate bill.
Find out more about rules in place to ensure you get a fair deal on your energy contract.
Want to act now?
Call your energy company to ask them to send you information on the best offer for you, and the fact sheet for your energy plan.
If you have a complaint you are not able to resolve with your energy company, you can call the Energy and Water Ombudsman Victoria on 1800 500 509.
If you have a question about how energy companies must follow our rules, you can contact us.
Information in other languages
We have provided information about the getting the best energy offer for customers from culturally and linguistically diverse backgrounds.
Arabic - Get the best energy deal
Information on getting the best energy deal, translated in Arabic.
Chinese - Get the best energy deal
Information on getting the best energy deal, translated in Chinese.
Greek - Get the best energy deal
Information on getting the best energy deal, translated in Greek.
Italian - Get the best energy deal
Information on getting the best energy deal, translated in Italian.
Vietnamese - Get the best energy deal
Information on getting the best energy deal, translated in Vietnamese.
Work that informed these changes
New standards for energy bills and marketing 2018
We set new standards for bills and marketing materials to help customers navigate the energy market more effectively.
Updated