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De-energisation (or disconnection) of premises (small customers) guideline

This guideline was published on 18 September 2025.

Overview

This guidelines outlines the requirements of clause 182(5)(d) of the Energy Retail Code of Practice. Clause 182 is contained in Part 10 of the code of practice, titled Disconnection of premises.

This guideline was previously published as a guidance note.

Updated