Overview
Customers of white-label arrangements are entitled to receive the same protections under the Energy Retail Code of Practice (the code) as customers of more traditional retail arrangements. Where a licensed energy retailer arranges its plans under different brands, all plans must comply with the code’s customer protections.
White-label arrangements may confer on the non-licensed entity significant influence and control over the sale of electricity. Both licensees and non-licensees should consider whether the arrangement may result in the sale of energy without a licence or exemption. This is in contravention of section 16 of the Electricity Industry Act 2000 and section 22 of the Gas Industry Act 2001.
Current version of the guideline
15 March 2022
Updated