We have developed a decision-making framework which is designed to support a culture of good decision-making practices. This framework is underpinned by our commitment to:
- being transparent, accountable and keeping our stakeholders informed about decision-making
- creating the right culture, systems and processes to support good decision-making.
Objective
The objectives of the framework are:
- to create the right culture and systems to empower our people to make good decisions
- to facilitate the making of decisions that are:
- independent, evidence based, consistent, balanced and proportionate
- in line with our regulatory framework
- to provide transparency about our decisions and their rationale to stakeholders
Our approach
| Accountable | Our decision-making processes are clear and consistent. Our decisions reflect our legislative frameworks, program objectives and commission policies. We provide the opportunity for feedback and review. |
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| Independent | Our decisions are evidence based, consistent, and balanced. Our decisions consider a range of impacts including program outcomes, public interest, community. expectations and market impacts We assess each issue on its own merits. |
| Proportional | Our decisions are proportional in addressing compliance and program risk. We assess costs and benefits of our decisions while balancing the impact an reputation of the program. |
| Transparent | We have a clear rationale for the information we request. The rationale for our decisions will be clear and documented. |
Internal review of commission decisions
Accredited persons and applicants for accreditation can request that the Essential Services Commission reconsider reviewable decisions through an internal review.
Reviewable decisions include:
- to refuse an application for accreditation or renewal of accreditation
- to grant accreditation in respect of one or more prescribed activities
- to impose conditions on accreditation relating to the prescribed activity or class of prescribed activity that may be undertaken
- to suspend a person's accreditation
- to issue an improvement notice
- to issue a prohibition notice
- to refuse to revoke or vary a prohibition notice
- to cancel a person's accreditation
- to disqualify a person from applying for renewal of accreditation for a specified period
- not to register a certificate or multiple certificates.
How to request an internal review of a decision
The commission will notify you of your rights to request an internal review when making a decision.
A request for the commission to review a decision must be made in writing within 30 business days of the commission’s decision, setting out the reasons for the request.
Only one review request can be made for each reviewable decision and the person requesting the review will be invoiced for the applicable fee of $750.
The request for review can be sent via:
Post to:
Victorian Energy Upgrades team
Level 8, 570 Bourke Street
Melbourne VIC 3000
or email to: veu@esc.vic.gov.au
Internal review process
On receiving a request to review a decision, the commission will reconsider the decision and confirm, vary or set aside the decision. We may require additional information or documents from the applicant for internal review or other persons as part of that reconsideration.
We will provide written notice of the outcome of the review to the applicant for internal review within 40 business days after the request to review a decision is received, including the reasons for the decision.
Useful resources
View administrative decisions made by the commission and other changes to the Victorian Energy Upgrades (VEU) program.
View recent compliance and enforcement decisions made by the commission, and find out about our VEU audit, engagement, compliance and enforcement functions
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