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Information requests

Find out how to request a copy of a published commission document that is not available online, or make a freedom of information request.

Request an archived document

You can request published commission documents that are not available on our website. To request a document, please contact us using the form on this page.

Publicly available information

The commission makes a large amount of information publicly available on its website. This reduces the need for members of the public to submit formal freedom of information (FOI) requests.

More information can be found in the Part II Information Statement.

How to make a freedom of information request

If you would like to make an FOI request, please make your written request to:

Privacy Officer
Essential Services Commission
Level 8, 570 Bourke Street
Melbourne, VIC 3000
legal@esc.vic.gov.au(opens in a new window)

A request must:

  • be in writing
  • clearly identify the documents sought
  • be accompanied by the application fee of $33.60 (subject to annual indexation on 1 July each year or evidence of financial hardship).

Processing your request

The commission will acknowledge receipt of a valid request and make a decision within 30 days unless an extension applies.

If the commission decides to refuse, partially grant or defer access, it will notify you in writing with reasons.

Access charges

Access charges may apply to search, retrieval, photocopying and creation of documents. The commission will notify you of any charges before they are incurred. Charges may be waived in some circumstances.

Review rights

If you are unhappy with a decision, you may seek a review by the Office of the Victorian Information Commissioner.

Visit the Victorian Government’s freedom of information(opens in a new window) website for more information about FOI and the review process.

Amending personal records

Under s 39 of the Act, you may request amendment of a document held by the commission that contains your personal information, where you believe the information is incorrect or misleading. A request must be in writing and specify what amendment you seek. Send amendment requests to the FOI Officer at the address above.

Your enquiry

Provide your email address

Provide your phone number

Provide your city/suburb

Provide your postcode

Provide details about your enquiry

Privacy statement(Required)

Fire Rescue Victoria collects the information that you provide with this complaint form. The information that you provide is used to respond to your enquiry. You can request access to, and corrections of, any personal information provided in this form. Requests for access or correction should be sent to FRV's Privacy team. 

Fire Rescue Victoria is using the services of Drupal 9 to administer this form. The information that you provide is stored in our Drupal 9 content management system and Microsoft Azure servers.

For more information on Fire Rescue Victoria’s handling of any personal information, please refer to Fire Rescue Victoria’s Privacy Statement.

If you do not provide all or part of the information requested, Fire Rescue Victoria may not be able to contact you regarding your enquiry. Please contact Fire Rescue Victoria if you wish to use an alternative mechanism to the online form.

Other enquiries

To report a problem with your energy provider, use our Electricity and Gas provider complaint form.

For Victorian Energy Upgrades program enquiries, use our contact form or phone: (+61 3) 9032 1310(opens in a new window)

If you've been disconnected or received a disconnection warning notice, contact Energy and Water Ombudsman (Victoria)(opens in a new window).

If you are a non-English speaker

The Telephone Interpreter Service(opens in a new window) (TIS) is a free phone interpreting service.

Call 131 450(opens in a new window) and ask them to phone the Essential Services Commission, 1300 664 969(opens in a new window). You can also pre-book a phone interpreter(opens in a new window) on the TIS website.

You can find us on Facebook(opens in a new window) and LinkedIn(opens in a new window).

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