We publish water industry standards, codes and guidelines that impose certain obligations on regulated Victorian water businesses.
We also report on how well these businesses comply with our water industry standards, codes and guidelines.
Featured work
Guideline 3 (2025): Varying a Price Determination (Re-opening)
This guideline was published 30 September 2025
Guideline 2 (2025): Adjustment of Bills
This guideline was published 12 June 2025.
Guideline on Self-reporting Non-compliance with the Water Industry Standards
This guideline aims to assist water businesses in meeting their obligation to report non-compliance with our Water Industry Standards.
Water industry standards and codes
We have three industry standards: two for urban water businesses, and one for rural water businesses.
Guidelines
Self-reporting template
Self-reporting Non-compliance of the Water Industry Standards
Self-reporting Non-compliance of the Water Industry Standards
Better Practice Guides and Resources
This better practice guide aims to help water and energy businesses implement safe and effective family violence responses.
New customer contributions guiding resources
Reviews and decisions on the Water Industry Standards
This update introduced a new self-reporting obligation and strengthened the family violence protections in the Water Industry Standards.
We reviewed the effectiveness of the family violence provisions in our urban and rural water industry standards.
We reviewed our urban and rural water industry standards to ensure they continued to meet the needs of Victorian water consumers.
Better practice customer support for water businesses
During the coronavirus pandemic we developed better practice resources to help water businesses deliver better customer support. These resources remain relevant.
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